Return Policy
We accept returns within 30 days of your purchase date. We do not accept returns or exchanges outside of this date.
If you purchased through an online retailer like Amazon or Etsy, please initiate your return through that retailer.
To start a return or replacement of a purchase made on LanternPress.com, we require a receipt or proof of purchase. Please use the contact form or email us at help@lanternpress.com. Include your order number and the item(s) you would like to return.
In all cases, the item(s) must be unused, unwashed, in sellable condition, and in original packaging. A 20% restocking fee may be deducted from your refund if the items are returned used or unsellable.
If any items in your order arrived damaged, please include photos and explanation of the issue and we will work with you on best options for replacement or refund.
Refunds:
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item and confirm the approval or rejection of your refund, minus any applicable shipping costs or restocking fees.
If your return is approved, your refund will be processed and a credit will automatically be applied to your original payment method, within a certain amount of days determined by your banking institution.
Late or Missing Refunds:
If you haven’t received your refund, first check your return tracking number to see if your package has returned to us. Next, contact your credit card company and your bank as processing times can be delayed and it may take up to 10 days before a refund is posted.
If you’ve done all of this and you still do not have your refund, please contact us at help@lanternpress.com.
Return Shipping:
To return any items in your order please mail your product to:
Lantern Press Returns
4225 2nd Ave, Seattle
Washington US 98134
Customer is responsible to pay for all shipping costs associated with returning an item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
If you are shipping an item over $75, we strongly recommend using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Where Do Used Items Go:
Returns that are used or unsellable are donated to a wide variety of charities in our local Seattle community, including low-income housing, after-school programs, and charitable thrift stores. If you are a non-profit, charitable, or educational service in the area in need of gently used puzzles, art, etc., please reach out to us directly so we can look into partnering with you!
