Great Smoky Mountains, Tennessee, Waterfall & Autumn Colors, Lantern Press Photography, Jigsaw Puzzle
U.S. Orders receive FREE Standard Shipping with USPS.
Holiday Season: Transit times will be delayed during the last months of the year as all mail carriers experience a rapid increase in shipments. We recommend ordering early to ensure delivery in time for important dates.
Shipping & Delivery Estimates:
All our products are print on demand and take 1-5 business days to make. We will ship your order when it’s ready and email you a shipping notification. Transit time is 2-9 days depending on location and we cannot guarantee delivery dates.
Most orders are shipped via USPS with tracking. Some small items, like stickers, are shipped via regular USPS mail without tracking.
Please note - Canvases and Mugs ship via UPS or Fedex. Do not use a PO Box or International address for shipping if ordering these items as your order may be delayed or cancelled if the address is not valid for delivery with these services.
International Shipping – Canada Only:
We offer international shipping to Canada. Orders shipping to Canada will be charged the calculated USPS Priority International shipping rate at checkout.
Please note - International customers must pay applicable sales tax, duties, and customs charges which are determined by your local government and vary by country. Duties, taxes and/or customs fees will be an additional amount collected upon delivery of your order. We are unable to provide you with the exact amount of the charges. By completing your order, you agree to pay all applicable fees. If your order is refused upon delivery, it will not be returned to us and we are not able to offer a refund.
Lost in Transit:
If your order is lost in transit, reach out to us directly through our contact form or send an email to email@example.com. Please include your name, order number, and email address.
If we are sending you a replacement item, production and shipping estimates will be the same as if a new order has been received. Refer to estimates above or reach out directly for specific shipping updates and tracking.
Holiday Season: We offer an extended return/replacement policy during the holiday season. Any orders purchased on or after November 1, 2021, can be returned up until January 31, 2022.
We accept returns within 30 days of your purchase date. We do not accept returns or exchanges outside of this date.
To start a return or replacement, we require a receipt or proof of purchase. Please use the contact form or email us at firstname.lastname@example.org. Include your order number and the item(s) you would like to return.
The item(s) must be unused, in sellable condition, and in original packaging. A 20% restocking fee may be deducted from your refund if the items are returned used or unsellable.
If any items in your order arrived damaged, please include photos and explanation of the issue and we will work with you on best options for replacement or refund.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item and confirm the approval or rejection of your refund, minus any applicable shipping costs or restocking fees.
If your return is approved, your refund will be processed and a credit will automatically be applied to your original payment method, within a certain amount of days determined by your banking institution.
Late or Missing Refunds:
If you haven’t received your refund, first check your return tracking number to see if your package has returned to us. Next, contact your credit card company and your bank as processing times can be delayed and it may take up to 10 days before a refund is posted.
If you’ve done all of this and you still do not have your refund, please contact us at email@example.com.
To return any items in your order please mail your product to:
Lantern Press Returns
4225 2nd Ave, Seattle
Washington US 98134
Customer is responsible to pay for all shipping costs associated with returning an item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
If you are shipping an item over $75, we strongly recommend using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Where Do Used Items Go:
Returns that are used or unsellable are donated to a wide variety of charities in our local community of the Greater Seattle Area, including low-income housing, after-school programs, and charitable thrift stores. If you are a non-profit, charitable, or educational service in the area in need of gently used puzzles, art, etc, please reach out to us directly so we can look into partnering with you!